Refund policy

Returns Policy

If something wasn't right with your order please reach out to us within 30 days of delivery and we'll resolve the issue for you. We currently handle returns on a case by case basis. This allows us to find a resolution that is most adequate for the situation at hand, whether it is a refund, return, exchange or store credit.

If we determine that you are eligible for an exchange or return, the item(s) must be unworn and unwashed, in the same condition as delivered, with all tags and original packaging. Before any steps are taken, we inspect all items thoroughly.

Depending on the specific case, you might be subject to cover the returns shipping costs, which may vary.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

Still have questions?
Contact us
support@thenx.com
(please include your Order # - ex. THX1234 )